Who can help you

Portal of the Polizia di Stato (the Italian national police) for filing a pre-complaint online with SPID or CIE (Italian digital identity).

How they can help: You can start the complaint from home (also for defamation) and confirm it within 48 hours at a police office by appointment. Pilot service: check that it covers your city.

• Websitedenunceonline.poliziadistato.it

The online police station of the Polizia Postale e delle Comunicazioni (the Italian cybercrime police).

How they can help: You can report channels, groups and accounts that spread illegal content. It does not replace the complaint (denuncia or querela), which must be filed at a Polizia or Carabinieri office.

• Phone112(emergencies)
• Websitecommissariatodips.it

Procedure of the Italian authority for the protection of personal data.

How they can help: If you fear that sexually explicit images of you will be shared, you can report it in advance: the Garante decides within 48 hours and can order platforms to block their publication.

• Websitegaranteprivacy.it

Italian authority for the protection of personal data.

How they can help: If a site does not delete your personal data after your request, you can lodge a free complaint with the Garante.

• Emailprotocollo@pec.gpdp.it(PEC (Italian certified email) for complaints)
• Websitegaranteprivacy.it

Cantonal police of Zurich, with an online police station.

How they can help: You can book a video appointment for some complaints. For serious threats it is better to go in person to a police station.

• Phone117(emergencies)
• Websitezh.ch

National portal of the Swiss police forces.

How they can help: For some reports to the police without going in person.

• Websitesuisse-epolice.ch

Information site of the Swiss police forces on cybercrime.

How they can help: It explains the most common online offences and lets you report an incident.

• Websitecybercrimepolice.ch

Swiss federal centre for cybersecurity (formerly NCSC).

How they can help: To report cyberattacks, for example on a website. It does not receive criminal complaints.

• Websitereport.ncsc.admin.ch

Telegram’s official channels for illegal content.

How they can help: Use the Report button on the message or channel. By email, write and include the t.me links of the content. For people impersonating someone else, use the official bot.

• Emailabuse@telegram.org
• On Telegram@NoToScam(impersonation)
• On Telegram@EURegulation(EU users)
• Websitetelegram.org

German organisation for victims of digital violence.

How they can help: Advice and support for legal action against people who defame and threaten online. Write to ask whether they take on cases from your country.

• Websitehateaid.org

European network of organisations that support crime victims.

How they can help: It helps you find the victim support service in your country.

• Websitevictim-support.eu

British helpline staffed by volunteer cybersecurity experts.

How they can help: An online assistant, always available, guides you step by step on hacked accounts, harassment and doxxing.

• Chatthecyberhelpline.com(in English)
• Websitethecyberhelpline.com

Free digital first aid guide.

How they can help: It helps you understand what to do if an account or a device is under attack and points you to technical help teams.

• Websitedigitalfirstaid.org

Free technical helpline in 8 languages, including Italian.

How they can help: It assists activists, journalists and civil society organisations under digital attack.

• Websiteaccessnow.org

International coalition against spyware.

How they can help: It explains how to tell whether your phone is being spied on and what to do. Pages also in Italian.

• Websitestopstalkerware.org

Guides from the Electronic Frontier Foundation.

How they can help: Practical instructions for protecting accounts, phone and communications.

• Websitessd.eff.org

Non-profit organisation offering resources for people who have suffered abuse.

How they can help: Free courses and guides for recovering from abuse and trauma, including online.

• Websitechayn.co

British helpline for intimate image abuse.

How they can help: It only assists people living in the United Kingdom, but has a page with resources for other countries.

• Websiterevengepornhelpline.org.uk

Italian non-profit association against the non-consensual sharing of intimate images. It states that it is a trusted flagger under the Digital Services Act.

How they can help: It reports content to platforms as a priority, helps to gather digital evidence, offers a first legal opinion by phone and psychological first aid. Contact through the form and the email shown on the website.

• Websitepermessonegato.it

Free tool run by a British non-profit organisation.

How they can help: It creates a digital fingerprint of intimate images on your device, without uploading them, and participating platforms (including Meta, TikTok, Reddit, X, Snap) block their spread. Telegram does not take part.

• Websitestopncii.org

Public number of the Dipartimento per le Pari Opportunità (the Italian Department for Equal Opportunities).

How they can help: Listening and guidance for women who suffer violence, threats or stalking. It puts you in touch with the nearest anti-violence centre (centro antiviolenza).

• Phone1522(24 hours a day, free)
• Chat1522.eu
• Website1522.eu

Volunteer association for listening and suicide prevention.

How they can help: If you feel crushed by what is happening, you can talk about it anonymously with a volunteer.

• Phone02 2327 2327(every day)
• WhatsApp324 011 72 52
• Websitetelefonoamico.it

Listening association based in Rome.

How they can help: Anonymous telephone listening for people going through a moment of crisis.

• Phone06 77208977(hours on the website)
• Websitesamaritansonlus.org

National network of anti-violence centres (centri antiviolenza) run by women’s associations.

How they can help: The centres offer free listening, legal advice and psychological support. On the website you can find the nearest centre.

• Websitedirecontrolaviolenza.it

National association against violence against women, based in Rome.

How they can help: Listening, legal and psychological advice, anti-violence centres. Contact details are on the website page.

• Websitetelefonorosa.it

Network of public services for people who have been victims of a crime.

How they can help: Free assistance: information on your rights, psychological support, accompaniment through the process of filing a complaint.

• Websiteretedafne.it

Swiss network of counselling centres for crime victims, provided for by law.

How they can help: Free and confidential advice, also anonymous, for people who have suffered physical, psychological or sexual violence and for their family members. It can cover lawyer and therapy costs. It is not an emergency number.

• Phone142(24 hours a day)
• Websiteopferhilfe-schweiz.ch

Counselling centre for victims recognised by the canton of Zurich. Gartenhofstrasse 17, 8004 Zürich.

How they can help: Advice in person, by phone and online. It explains your rights and refers you to lawyers and therapists, even without criminal proceedings.

• Phone+41 44 299 40 50
• Emailopferberatung@obzh.ch
• Websitezh.ch

Cantonal victim support office.

How they can help: It assesses requests for financial support, for example for legal or therapy costs. You reach it through the counselling centres.

• Websitezh.ch

Swiss telephone listening service (“The Helping Hand”).

How they can help: Anonymous listening by phone, chat and email when you need to talk to someone.

• Phone143
• Phone0800 143 000(in English, 18–23)
• Website143.ch

Swiss foundation for mental health.

How they can help: Psychosocial counselling for adults, including on the steps to take.

• Phone0848 800 858
• Websitepromentesana.ch

Zurich bar association.

How they can help: Search for lawyers and advice desks with 15 minutes of free initial legal guidance.

• Websitezav.ch

Swiss federal data protection authority (Federal Data Protection and Information Commissioner, FDPIC).

How they can help: Information on your rights when your personal data is published.

• Websiteedoeb.admin.ch

Swiss project against online hate.

How they can help: Research and counter-speech; it has a section for people affected. It is not a helpline.

• Websitestophatespeech.ch

Foundation for the protection of children and teenagers, a trusted flagger under the Digital Services Act.

How they can help: Listening for children and young people, and reporting of content that concerns them.

• Phone19696
• Websiteazzurro.it

Italian centre for safe use of the internet.

How they can help: Reporting lines for content involving minors.

• Websitegenerazioniconnesse.it

Italian foundation against cyberbullying.

How they can help: Prevention and support for young victims of cyberbullying.

• Websitefondazionecarolina.org

Swiss foundation for children and young people.

How they can help: Free advice for young people, including by chat.

• Website147.ch

Swiss foundation for child protection (Child Protection Switzerland).

How they can help: Information and guidance on the protection of minors.

• Websitekinderschutz.ch

Service of the National Center for Missing & Exploited Children.

How they can help: It helps remove intimate images taken when the person was under 18.

• Websitetakeitdown.ncmec.org

International network of reporting hotlines.

How they can help: It points you to the hotline in your country for reporting child abuse material.

• Websiteinhope.org

British organisation against child abuse images.

How they can help: It receives reports and gets the images removed.

• Websiteiwf.org.uk